The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations.

Why ITIL Implementation?

ITSM derives enormous benefit from a best practice approach as it is driven by both technology and the huge range of organizational environments in which it operates; it is in a state of constant evolution. Adopting ITIL can offer users a huge range of benefits that include:

  • Improved IT services
  • Reduced costs
  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third party service

Implementation Project Stages

Our ITIL implementation consultancy projects delivered in the following stages

Project controls, gap analysis
The objective of this phase is to establish the supervision and the management of the project and study where we are, what we need to achieve and the required level of the selected processes.
High level process design, roles and responsibilities definition
In this phase, we achieve the high level design of the different process, and the involvement of your team will start.

Detailed process design and pilot implementation plan
The detailed process model design is the objective of this phase and preparing the environment and resources for implementation.

Tools deployment and pilot implementation
The objective of this phase is deploying the process using the selected tools.

Ready to Start the Implementation Journey?

Contact our ITIL EXPERT

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